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Final error: 0xe0009b86 - Backup Exec cannot connect to the remote agent because a trust relationship was not established between the remote agent and the media server.

March 11, 2013, 2:00 pm
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Need help resolving this

 

Job ended: Monday, March 11, 2013 at 1:47:36 PM
Completed status: Failed
Final error: 0xe0009b86 - Backup Exec cannot connect to the remote agent because a trust relationship was not established between the remote agent and the media server.  To establish a trust relationship, add the remote agent to the Favorite Resources in the backup selections tree.
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-39814
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BMR Question after backup with status1

March 11, 2013, 2:33 pm
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Running Netbackup version 7.1.0.4. There are days when a log file is busy when I do a backup, so the backup completes with a status 1. Should I still be able to run a BMR from that backup even though the backup status is not 0

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Netbackup Appliance 5220 2.5.2 Alerts Email

March 11, 2013, 2:46 pm
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Hi,

How can I stop the really annoying alerts from being emailed from the Netbackup Appliance followinf upgrading to 2.5.2 please?

I get something like the following every few minutes.

I have acknowleges and clear acknowledged the alerts but still they get emailed?

Compute Node fred

 

Time Monitoring Ran: Mon Mar 11 21:39:03 2013 UTC

 

+--------------------------------------------------------------------------------------------+

|                                      RAID Infomation                                       |

|+------------------------------------------------------------------------------------------+|

||ID|Name|Status |Capacity| Type |Disks|Write Policy|Enclosure|HotSpare | State |Acknowledge||

||  |    |       |        |      |     |            |   ID    |Available|       |           ||

||--+----+-------+--------+------+-----+------------+---------+---------+-------+-----------||

||  |    |       |        |      |0 1 2|            |         |         |       |           ||

||3 |VD-0|Optimal|4.541TB |RAID-6|3 4 5|WriteThrough|0        |yes      |Warning|No         ||

||  |    |       |        |      |6    |            |         |         |       |           ||

|+------------------------------------------------------------------------------------------+|

|                              Adapter Information                                           |

|+-----------------------------------------------------------------------------+             |

||  |                     |Adapter| BBU  |BBU Learn | BBU  |       |           |             |

||ID|    Adapter model    |Status |Status|  Cycle   |charge| State |Acknowledge|             |

||  |                     |       |      |  active  |      |       |           |             |

||--+---------------------+-------+------+----------+------+-------+-----------|             |

||  |Integrated Intel(R)  |       |      |          |      |       |           |             |

||1 |RAID Controller      |OK     |OK    |No        |57 %  |Warning|No         |             |

||  |SROMBSASMP2          |       |      |          |      |       |           |             |

|+-----------------------------------------------------------------------------+             |

+--------------------------------------------------------------------------------------------+

Thanks.

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the drive is not ready or inoperable (277)

March 11, 2013, 3:33 pm
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hi 

i have nbu 7 installed on server 2008

i have had no problem restoring in the past but i cannot restore some images from a tape, i  can still run backups to tapes fine

when i start a restore job it says "a pending action is associated with the resource request. User intervention may be required"

when i go into device monitor and assign the request it says "the request , request id could not be assigned to the selected tape drive : tapedrivename.

the drive is not ready or inoperable

any help would be appricated

as i mentioned backup (duplication) to tape is working fine.

I have restarted the master/media server and this is still an issue 

thanks 

Daryl 

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EMM database is going down repeatedly - Help!

March 13, 2013, 8:43 am
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Netbackup 7.5.0.4 Windows server 2008r2

 

Hello all,

This morning is the second morning is a row in which my EMM database has gone unresponsive. In both cases, the CPU, memory, and drive space on the master server look to be fine, but in the application even viewer I am seeing that SQLANY64 shows "configuration update thread out of memory" and I cannot get the database to start back up. I can access the NetBackup DataBase Administration console, but most of the options are greyed out.

 

In the server.log file, I see this -

I. 03/13 09:59:13. Cache size adjusted to 529920K
I. 03/13 09:59:46. Starting checkpoint of "NBDB" (NBDB.db) at Wed Mar 13 2013 09:59
I. 03/13 09:59:48. Finished checkpoint of "NBDB" (NBDB.db) at Wed Mar 13 2013 09:59
I. 03/13 10:00:13. Cache size adjusted to 514676K
I. 03/13 10:01:13. Cache size adjusted to 480588K
E. 03/13 10:01:59. *** ERROR *** Out of memory[NBDB] (11.0.1.2789)
Out of memory

Have any of you seen this issue, and dealt with it successfully?

What other information can I provide?

Thank you!

 

Todd

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Appendable Backups

March 13, 2013, 8:58 am
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I've used BE for years for nightly backups. However, at my current job, I have a need to use it for archiving which I have not done through BE, only through Dantz Retrospect many years ago. I ran a 600GB backup job of PC images that we didn't want on the server any longer to an 800GB tape. I set it to never overwrite as I want to preserver the data, but I also set it to append inifinite. I assumed this to mean I could backup my 600GB of data last month, then this month run an additional bacup, using the remaining space before inserting a new tape. In theory a running archive across multiple tapes.

Today I went to run the job again to backup the latest round of images to be archived, but the tape ejects because it is set to not overwrite. I've obviously done something wrong. What job settings would I want to use to protect a tape from over-writing but allow me to append to it so as not to waste tape.

Thanks.

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Restore: Media mount failed

March 13, 2013, 9:15 am
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Hi all,

I am getting a "media mount failed" error message when I attempt a resotre from an old LTO4 tape using BE2012 on a new server.  This backup tape was created with another retired server configureation that was upgraded to BE2012 before retiring.  I copied those catalog files to my new server, create the restore job by picking the data I want to restore from the inventoried tape.  It goes through the tape for over an hour and then finishes with the error below.  I am not sure what "physical volume library media" it is looking for or what the GUID refers to.  Any ideas of what the error indicates would be appreciated.

 

(Directory \\IMM-SRV-01.domain.nt.xxx.edu\D:\)
Directory \\IMM-SRV-01.domain.nt.xxx.edu\D:\Shared Folders

Drive and media mount requested: 3/13/2013 11:42:31 AM
Media mount failed.
Invalid Physical Volume Library Media Identifier.

Media GUID: {4E620B1E-888E-42D8-8E21-BC7734C4D481}

Restore completed on 3/13/2013 at 11:42:32 AM.
Restore Set Summary
Restored 0 files in 2 directories.
Processed 260 bytes in  1 hour,  15 minutes, and  37 seconds.
Throughput rate: 0.000 MB/min

 

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reset the appliance password

March 13, 2013, 9:28 am
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I do not need a solution (just sharing information)

Hi all ,

I need to know if any one can share with me how to reset the appliance 5020 or 5220 password in case if it was forgetten ?

Regards,

 

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RALUS agent on a linux server that has nfs mounts

March 13, 2013, 10:27 am
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BackupExec 2012 on Windows 2008r2. RALUS agent on Centos 6. NFS export mounted at /data1 on Centos machine.

BackupExec can see /data1, and its subdirs, tries to back it up, but 0 files and dirs get backed up.

Is this not possible, or am I missing something?

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BACKUP EXEC 2012 successful with 0 bytes and no users restored

March 13, 2013, 11:44 am
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BACKUP EXEC 2012 The restore of individual users from a Granular Restore Technology (GRT) Active directory backup shows successful with 0 bytes and no users restored

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Slow rehydration speed after upgrading to 7.5.0.5

March 13, 2013, 12:20 pm
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I do not need a solution (just sharing information)

In the previous week I upgrade my installation and a customer’s one from 7.5.0.4 to 7.5.0.5

After two days the customer starts to complain that the rehydration to tapes was not finish on time. I checked my installation and I realize that the same problem occurred  as well.

I revert both installations to 7.5.4 and the rehydration speed is now normal.

I want to see if there are other installation having the same problem.
Unfortunately we cannot afford the time to investigate it with Symantec, and posting this to the forum is the best I can at this moment.

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Backup Exec DLO 2010 - migration.

March 13, 2013, 12:44 pm
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Hi,

 

I migrated Backup Exec DLO 2010 Media server to another Server with different name and also I transferred all backup data from old server to server,

After that, I ran below command to move all clients from old DLO media server to New DLO server on old server, its giving error message for users as

Failed to post media server notification change to UAI\jaime.lavin Error=0x35

 

Anyone help me on this issue.

 

thank you

D:\Program Files\Symantec\Backup Exec\DLO>DLOCommandu -ChangeServer -M cfranc8.u
ai.cl -A
Notify following user(s) to use media server "cfranc8.uai.cl"
 

Failed to post media server notification change to UAI\jaime.lavin Error=0x35
Failed to post media server notification change to UAI\maria.born Error=0x35
Failed to post media server notification change to UAI\gustavo.stubrich Error=0x
35
Failed to post media server notification change to UAI\daniel.loewe Error=0x35
Failed to post media server notification change to UAI\sergio.mardones Error=0x3
5

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Bemcmd -o23

March 13, 2013, 1:33 pm
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Hello,

 

I need to check if there is no running job's before I start my scripts, so I've found that bemcmd.exe -o23 should work fine, but I've tried to get it working and it doesn't list me jobs from Job Monitor doesn't matter -s or -q I'm using..

How I used it: bemcmd.exe -o23 -s"Running"

Could you please give a me working example how to use this script?

 

Thank you.

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Backing up a CASO server BUEX 2012

March 13, 2013, 1:40 pm
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I have a few caso servers that I would like to backup, such as the settings etc. So say the server crashes I would like to restore all the buex information. Which folders would that be? Thanks.

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Manually remove BE2012

March 14, 2013, 1:18 pm
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Greetings,

Some background:

I have a SBS 2011 server that was having some issues (that have been resolved) so I needed to uninstall Backup Exec 2012. That went fine and the server issues were fixed. Then I went to re-install BE2012 and when I rebooted the server blue screened. So to restart the server I had to use "last known good".

That brought the server up but (naturally) not BE. so I attempted an unstall via Programs & Features, that did not work. I tried to reinstall, that did not work, failed on SQL. I tried to manually remove SQL but that did not work.

So, now I have a box that works fine but I cannot re-install BE2012 and cannot remove what is left over.

Any suggestions would be welcome.

T.I.A.

version: BEx64=14.0.1798.17a.HF1c

Standard default install options.

 

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Update of NetBackup-RedHat2.6 6.5 to 7.1 fails

March 14, 2013, 1:30 pm
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I have been manually updating my client servers from NetBackup 6.5 to 7.1. They have all been Dell R710, all running at least RHEL 5.7, all X86_64.  I have one R710 server running RHEL 5.5, X86_64.. When I run the install, I get the "Platform Client Menu".  This isn't how the other installations have behaved.  I checked the compatibility list, and I don't see anything about 5.5 being a problem.  Is there something else I can check?

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Desktop User Data Migration Using SSR

March 14, 2013, 3:39 pm
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NetBackup for MSSQL Client failing on setting connection properties

March 14, 2013, 3:48 pm
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I'm attempting to configure NetBackup 7.1.0.2 to backup my SQL Server 2008 R2 databases. When I enter credentials on the SQL Server connection properties screen, I get the dreaded "Internal error. See the dbclient log for more information" error message. Here is the contents of the log:

 

18:30:01.330 [4420.2316] <4> SQLEnumerator: INF - Enumerated SQL hosts: SERVER:Server={(local),MYSERVERNAME};UID:Login ID=?;PWD:Password=?;Trusted_Connection:Use Integrated Security=?;*APP:AppName=?;*WSID:WorkStation ID=?;
18:30:01.330 [4420.2316] <4> CGlobalInformation::SQLEnumerator: INF - Hosts and instances retrieved from host list string
18:30:01.330 [4420.2316] <4> CGlobalInformation::SQLEnumerator: INF - host: MYSERVERNAME
18:30:01.330 [4420.2316] <4> CGlobalInformation::SQLEnumerator: INF -      instance: <default>
18:30:01.330 [4420.2316] <4> CSQLDBMSOptions::OnInitDialog: INF - It is unknown whether NetBackup for Microsoft SQL Server is installed on host machine
18:30:14.159 [4420.2316] <4> DBConnect: INF - Logging into SQL Server with DSN <NBMSSQL_temp_4420_2316_2>, SQL userid <sa> handle <0x016d2dd0>.
18:30:14.221 [4420.2316] <4> DBConnect: INF - Logging into SQL Server with DSN <NBMSSQL_temp_4420_2316_2>, SQL userid <sa> handle <0x016d2868>.
18:30:14.237 [4420.2316] <4> CGlobalInformation::CreateDSN: INF - A successful connection to SQL Server <MYSERVERNAME\> has been made using Trusted security with DSN <NBMSSQL_temp_4420_2316_2> using standard userid <sa>.
18:30:14.237 [4420.2316] <4> DBDisconnect: INF - Logging out of SQL Server with handle <0x016d2868>
18:30:14.252 [4420.2316] <4> DBConnect: INF - Logging into SQL Server with DSN <NBMSSQL_temp_4420_2316_2>, SQL userid <sa> handle <0x016d2868>.
18:30:14.252 [4420.2316] <4> DBDisconnect: INF - Logging out of SQL Server with handle <0x016d2868>
18:30:14.502 [4420.2316] <16> CUserLogin::ModifyDefaultSQLUseridAndPasswordInReg: ERR - Internal error. See the dbclient log for more information.
18:30:14.502 [4420.2316] <32> CUserLogin::ModifyDefaultSQLUseridAndPasswordInReg: ERR - Error in CryptExportKey (for determining size): 2148073475. The text follows:
18:30:14.502 [4420.2316] <1> CUserLogin::ModifyDefaultSQLUseridAndPasswordInReg:     CONTINUATION: - Bad Key.
18:30:14.502 [4420.2316] <16> CSQLDBMSOptions::OnApply: ERR - Error encountered entering your SQL host/instance into the registry.
18:30:15.815 [4420.2316] <4> CGlobalInformation::DeleteDSN: INF - Error removing ODBC data source name DSN=NBMSSQL_temp_4420_2316_2
18:30:15.815 [4420.2316] <1> CGlobalInformation::DeleteDSN:     CONTINUATION: - Invalid DSN
18:30:15.815 [4420.2316] <1> CGlobalInformation::DeleteDSN:     CONTINUATION: - Driver's ConfigDSN, ConfigDriver, or ConfigTranslator failed
 

 

I've looked at the other posts that have similar issues but haven't seen any recommendations that would fit our scenario (Remote Registry is running, the sa account has full sysadmin rights, the MSSQL Client was started with RunAs using an Administrator account, etc.).  Any suggestions as to other things I might try?

 

Regards,

Gary Hampson

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Low transfer rate/slow backup

March 14, 2013, 4:29 pm
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A colleague of mine asked me to create a post for him.  He is using BE 2010 and his one backup job is running at only 228 mbs/min.  The job is set to medium prioity, he switched it to highest and it didn't help.  He is backing up to tape, which is connected directly to the server.  The server is also acting as it's media server.  Is there anything that can be suggested to speed up this job?  

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VMWare VM recovered without IP

March 14, 2013, 7:34 pm
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Dear All,

 

When I try to recover a VM through NetBackup 7.5.0.4, i found that the VM is recovered without any IP. I have already assigned the related network card during recovery.

 

May I knwo is there anything I can do?

 

Thanks

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